Kim Horvat
About Kim Horvat
Kim Horvat serves as the Customer Support Manager at Federal Signal Corporation, a position held since 2002. With a background in accounting and organizational leadership, Horvat has over two decades of experience in customer support roles within the company.
Work at Federal Signal Corporation
Kim Horvat has been employed at Federal Signal Corporation since 2002, serving as the Customer Support Manager. In this role, Horvat oversees customer service operations, ensuring effective communication and support for clients. Prior to this position, Horvat worked as a Customer Support Representative at the same company from 1995 to 2002. This extensive experience within the organization has contributed to a deep understanding of customer needs and operational processes.
Education and Expertise
Kim Horvat holds an Associate of Applied Science (AAS) degree in Accounting and Computer Systems from Commonwealth Business College, where studies were completed from 1990 to 1992. Additionally, Horvat earned a Bachelor of Business Administration (BBA) with a focus on Organizational Leadership from Southern New Hampshire University, completing the program between 2016 and 2018. This educational background provides a foundation in both technical and leadership skills relevant to the customer support field.
Background
Kim Horvat began a career at Federal Signal Corporation in 1995 as a Customer Support Representative. After seven years in this role, Horvat transitioned to the position of Customer Support Manager in 2002. The progression from representative to manager reflects a commitment to professional development and a focus on enhancing customer service operations.
Professional Experience
With over 22 years of experience at Federal Signal Corporation, Kim Horvat has developed a comprehensive skill set in customer support management. This includes managing customer inquiries, resolving issues, and improving service delivery processes. The long tenure at the company has allowed Horvat to build strong relationships with clients and contribute to the overall success of the customer support team.