Bruno Cruz
About Bruno Cruz
Bruno Cruz is a Senior Manager of Global Product Support at Feedzai, where he has worked since 2023. He has a strong background in technology and product support, having previously held various roles at Feedzai and studied Organizational Leadership at the University of Michigan.
Current Role at Feedzai
Bruno Cruz serves as the Senior Manager of Global Product Support at Feedzai, a position he has held since 2023. In this role, he works cross-functionally with various teams, including Marketing and Legal, to consolidate Product Support policies aimed at enhancing the customer experience. His responsibilities involve overseeing the implementation of support strategies that align with the company's objectives.
Educational Background
Bruno Cruz has a diverse educational background. He studied at the University of Michigan, focusing on Organizational Leadership from 2021 to 2022. Prior to that, he earned a Master's Degree in Information Systems from the University of Aveiro, where he studied from 2012 to 2014. He also holds a Licentiate Degree in Technology and Information Systems from the University of Aveiro, which he completed from 2007 to 2013. Additionally, he participated in an Executive Program in Future Leaders at Porto Business School in 2019.
Previous Experience at Feedzai
Before his current role, Bruno Cruz held several positions at Feedzai. He worked as a Product Support Engineer from 2017 to 2019, followed by a role as Team Lead for Global Product Support from 2019 to 2021. He then served as Manager of Global Product Support from 2021 until he transitioned to his current senior manager position in 2023. His tenure at Feedzai has involved significant contributions to product support and customer service improvements.
Professional Experience in Software Engineering
Bruno Cruz has a solid foundation in software engineering, having worked at WIT-Software as a Software Engineer from 2014 to 2017. His experience includes both backend and frontend development, which has contributed to product development and delivery. He also completed an internship at WIT-Software from 2013 to 2014, gaining early exposure to the software industry.
Contributions to Telecommunications
Bruno Cruz played a significant role in customizing and deploying telecommunication products for Reliance, impacting over 100 million users. His work in this area demonstrates his capability to manage large-scale projects and contribute to significant user engagement through technology.