Dov Harrington
About Dov Harrington
Dov Harrington serves as the Senior Vice President of Global Customer Success at Feedzai, where he has worked since 2020. He has a strong background in project management and business analysis, with previous roles at Value Line Publishing LLC and AIChE, and has achieved significant client portfolio growth and improvements in customer satisfaction metrics.
Current Role at Feedzai
Dov Harrington serves as the Senior Vice President of Global Customer Success at Feedzai since 2020. In this role, he is responsible for managing a $40 million annual budget and overseeing the performance of a 200-person department along with 40 contractors across five continents. He is currently integrating the company’s first startup acquisition into the Customer Success department, focusing on enhancing client relationships and service delivery.
Previous Experience at Feedzai
Prior to his current position, Harrington held the role of Vice President of Global Professional Services at Feedzai from 2018 to 2020. During this tenure, he sustained a 30% annual client portfolio growth by collaborating with sales, product teams, and the CEO to address clients' unique business needs. He also served as Senior Director of Professional Services for North America from 2015 to 2018, where he managed significant client accounts.
Career Background
Harrington has a diverse career history, having worked in various roles across multiple organizations. He started as a Technical Support Specialist at AdvisorSites, Inc. and progressed to positions such as Database Applications Analyst and Web Administrator at AIChE. He also worked at Value Line Publishing LLC in several capacities, including Technical Project Manager and Managing Director of IT, where he contributed to significant projects and client engagements.
Education and Professional Development
Dov Harrington studied Business Administration with a focus on Management Information Systems and Marketing at the University at Albany, achieving a Bachelor of Science degree. He furthered his education at General Assembly, where he completed a course in Product Management. This educational background supports his expertise in managing client relationships and driving business success.
Achievements in Client Management
Throughout his career, Harrington has made notable contributions to client management and satisfaction. He improved the overall Net Promoter Score by 60% within 18 months and increased Buyer NPS by 257% in one year. He also played a key role in closing a $10 million contract with a government agency, leading a machine learning project that delivered a tenfold return on investment within the first 90 days of launch.