Katie Hill
About Katie Hill
Katie Hill is a Strategic Account Director at Feedzai, where she has worked since 2021. She previously held various roles at PayPal for over eight years, culminating in her position as Manager of Customer Success for Global Accounts.
Work at Feedzai
Katie Hill has been serving as the Strategic Account Director at Feedzai since 2021. In this role, she focuses on developing and managing key client relationships, ensuring the delivery of effective solutions tailored to client needs. Her experience in account management and customer success contributes to her ability to drive strategic initiatives and enhance customer satisfaction.
Previous Experience at PayPal
Before joining Feedzai, Katie Hill worked at PayPal for nearly a decade in various roles. She served as Manager of Customer Success for Global Accounts from 2019 to 2021, where she was responsible for overseeing customer relationships and ensuring successful account management. Prior to that, she held positions such as Sr. Global Account Manager and Large Enterprise Account Manager, accumulating extensive experience in account management and customer support.
Education and Expertise
Katie Hill holds a Bachelor of Applied Science (BASc) in Criminology from the University of Northern Iowa, which she completed from 2003 to 2007. She furthered her education by obtaining a Master’s Degree in Leadership and Executive Coaching from Bellevue University between 2012 and 2014. This educational background supports her expertise in strategic account management and customer success.
Career Progression at PayPal
Katie Hill's career at PayPal began in 2008 as a Business Support Specialist, where she worked for two years. She progressed to roles such as Senior Agent, Business Consultant, and Large Enterprise Account Manager, demonstrating her growth within the organization. Her tenure at PayPal lasted from 2008 to 2021, during which she developed a comprehensive understanding of customer needs and account management strategies.