Kester Potter
About Kester Potter
Kester Potter serves as the Global Head of Professional Services for SaaS at Feedzai, having previously held various roles within the company and at Lloyds Banking Group. His extensive experience includes positions in customer success, business analysis, and product ownership.
Current Role at Feedzai
Kester Potter serves as the Global Head of Professional Services for SaaS at Feedzai. He has held this position since 2024, overseeing the professional services team and ensuring the delivery of high-quality service to clients. His role involves strategic planning and execution of service initiatives that align with Feedzai's objectives.
Previous Experience at Feedzai
Prior to his current role, Kester Potter held several positions at Feedzai. He worked as a Senior Manager in Customer Success from 2023 to 2024, focusing on enhancing customer satisfaction and retention. He also served as a Senior Business Analyst from 2019 to 2020, where he contributed to data analysis and business insights. Additionally, he was an Expert Customer Success Manager from 2022 to 2023 and a Delivery Manager from 2020 to 2022, managing project delivery and client engagement.
Experience at Lloyds Banking Group
Kester Potter has extensive experience at Lloyds Banking Group, where he worked in various roles from 2012 to 2019. He began as a PMO Analyst from 2012 to 2015, then progressed to Lead Business Analyst from 2016 to 2019. He also served as a Digital Business Analyst for one year in 2015 and as a Lead Product Owner for ten months in 2018. His roles involved analyzing business needs and leading product development initiatives.
Education Background
Kester Potter studied at the University of the West of England, where he earned a BA (Hons) in Business Studies with Accounting & Finance from 2008 to 2011. He also attended Barnet College from 2005 to 2008, where he studied Business Studies, Government & Politics, and Computing. His educational background provides a solid foundation for his career in business analysis and management.