Malinda Robey, MBA
About Malinda Robey, MBA
Malinda Robey, MBA, serves as the VP of Customer Experience and Success at Feedzai, where she focuses on enhancing customer experience through simplicity and speed. With over 20 years of experience in enterprise software and SaaS, she has held various leadership roles across multiple organizations, emphasizing client-centric strategies and team empowerment.
Current Role at Feedzai
Malinda Robey serves as the Vice President of Customer Experience and Success at Feedzai, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction by reducing friction and providing an optimal experience characterized by simplicity and speed. Her leadership aims to foster a client-centric culture within the organization, ensuring that customer needs are prioritized.
Previous Experience at Finastra
Robey worked at Finastra in various capacities from 2017 to 2022. Initially, she was the Head of PMO / Delivery for Global Services in the Americas for one year. She then transitioned to the role of Vice President of Payments for three years, followed by a year as Vice President of Customer Support for Global BaaS & Cloud Strategy. Her tenure at Finastra involved driving customer support initiatives and enhancing payment solutions.
Professional Background in Project Management
Robey has extensive experience in project management, having held positions at NTT Data Corporation, SAIC, and Bank Leumi USA. She was a Senior Project Manager at NTT Data Corporation for seven months and served as a Senior Project Manager and Deputy Implementation Manager at SAIC for a total of six years. Additionally, she was the First Vice President and Head of PMO at Bank Leumi USA from 2013 to 2016. Her roles involved overseeing large-scale transformations and implementing strategic initiatives.
Education and Qualifications
Malinda Robey holds a Bachelor of Science degree from the University at Albany, which she completed from 1997 to 2001. She furthered her education by obtaining a Master of Business Administration (M.B.A.) from Stony Brook University. Her academic background supports her extensive experience in the financial services and enterprise software sectors.
Commitment to Team Empowerment
Robey is dedicated to empowering teams and guiding individuals towards achieving their goals. She fosters a culture of continuous growth and achievement within organizations. Her commitment to coaching and mentoring spans all levels, emphasizing the importance of unlocking the potential of team members in their professional development.