Stephen Chan
About Stephen Chan
Stephen Chan is a Senior Customer Success Manager at Feedzai, where he coordinates marketing campaigns and events. He has extensive experience in the financial sector, having held senior roles at firms such as J.P. Morgan, Citi, and Standard Chartered Bank, and possesses a strong background in Regtech solutions.
Current Role at Feedzai
Stephen Chan serves as a Senior Customer Success Manager at Feedzai since 2021. In this role, he coordinates with marketing and inside sales teams to execute marketing campaigns and events, contributing to the company's strategic initiatives. His position is based in Singapore and operates in a hybrid work environment. He actively participates in thought leadership discussions to enhance business value propositions, showcasing his commitment to the company's mission.
Previous Experience in Financial Services
Stephen Chan has extensive experience in the financial services sector. He worked at J.P. Morgan as Vice President in Corporate and Investment Banking from 2014 to 2017 and again from 2017 to 2019 in Singapore. Prior to that, he held the position of VP Senior Relationship Manager at Citi from 2011 to 2014 in Hong Kong. His career also includes roles at Standard Chartered Bank and UBS, where he focused on credit portfolio management and private wealth management, respectively.
Educational Background
Stephen Chan earned a Master’s Degree in Engineering and Computing Science from the University of Oxford, studying from 1999 to 2003. He further enhanced his skills by completing a Data Science Immersive program at General Assembly from 2020 to 2021. This educational foundation supports his technical expertise in Regtech solutions, particularly in anti-fraud and financial crime prevention using machine learning.
Technical Expertise in Regtech
Stephen possesses a unique combination of skills in account management, customer success, and stakeholder management, specifically within the Regtech sector. His technical expertise focuses on solutions aimed at preventing financial crime and fraud through the application of machine learning technologies. He has collaborated with key partners such as PWC and AWS to penetrate strategic prospects in the ASEAN and Greater China regions.
Teaching and Instructional Experience
In addition to his corporate roles, Stephen Chan served as an Instructional Associate at General Assembly from 2021 to 2022 in Singapore. In this capacity, he contributed to the education of students in data science, leveraging his technical background and industry experience to enhance the learning experience.