Thais Souza
About Thais Souza
Thais Souza is a Senior Product Support Engineer at Feedzai, with a diverse background in IT support and systems analysis across various companies in Brazil and internationally. She has extensive experience in troubleshooting applications within Unix environments and utilizes tools like ShellScript and Zendesk in her work.
Current Role at Feedzai
Thais Souza serves as a Senior Product Support Engineer at Feedzai, a position she has held since 2022. In this role, she focuses on providing technical support for products, ensuring optimal performance and customer satisfaction. Her responsibilities include troubleshooting and resolving issues related to product functionality, particularly in Unix environments.
Previous Experience at Accenture Brasil
Thais Souza has extensive experience at Accenture Brasil, where she worked in various roles from 2011 to 2019. She began as a Junior Systems Analyst, progressing to Systems Analyst, and later served as a Senior Systems Analyst and Technology Consultant. Her tenure at Accenture provided her with a solid foundation in IT support and consulting, contributing to her professional development.
Experience in Application Support
Thais has worked in application support roles across different companies. She served as an Application Support Engineer at Natixis in Portugal from 2021 to 2022 and as an Enterprise Cloud Support Engineer at both Atlassian and e-Core from 2020 to 2021. These positions enhanced her skills in troubleshooting applications and provided her with experience in cloud technologies.
Educational Background
Thais Souza completed her Ensino Médio at ETEC Aprígio Gonzaga from 2004 to 2006. She furthered her education at Faculdade de Tecnologia Zona Leste FATEC ZL, where she studied Tecnologia / Gestão and earned a Tecnólogo em informática para a gestão de negócios from 2007 to 2009. This educational background laid the groundwork for her career in IT support and management.
Technical Skills and Specializations
Thais specializes in troubleshooting applications within Unix environments, particularly utilizing AWS services such as Cloudwatch and S3. She has extensive experience with ShellScript for troubleshooting purposes and employs Zendesk as part of her technology stack for customer support operations. Her technical skills contribute to her effectiveness in resolving complex issues.