Vitoria Saprudsky
About Vitoria Saprudsky
Vitoria Saprudsky is a Senior Customer Success Manager for LATAM and EMEA at Feedzai, with a background in customer service and process leadership at companies such as Gemalto and Thales. She holds an Executive MBA in Business Analytics and Big Data from FGV and is fluent in English, Spanish, and Portuguese.
Current Role at Feedzai
Vitoria Saprudsky serves as the Senior Customer Success Manager for LATAM and EMEA at Feedzai. She has been in this role since 2022, working remotely from São Paulo, Brazil. In her position, she directly reports to the Global Senior Director and is responsible for managing strategic accounts across various regions. Her role involves ensuring customer satisfaction and success through effective post-sales operations.
Previous Experience at Gemalto
Vitoria worked at Gemalto from 2014 to 2019, holding various positions including Customer Service Representative L1 and L2, and Local Process Leader for LATAM and Brazil-Mobile Services and IoT. During her tenure, she coordinated the production of approximately 2.5 million SIM cards monthly and oversaw the integration processes during the merger of two business units. She also played a significant role in a global ERP project aimed at standardizing system flows.
Experience at Thales
At Thales, Vitoria held the position of Customer Service Representative L2 for the Americas in the Identity & Biometric Solutions sector from 2019 to 2021. She managed local processes and contributed to the deployment and implementation tests of the order to cash (O2C) process. Her role included team training and local customizations, enhancing operational efficiency.
Educational Background
Vitoria holds a Bachelor of Business Administration with a focus on International Business from Universidade Presbiteriana Mackenzie, which she completed from 2011 to 2015. She further pursued a Postgraduate Degree in Logistics and Supply Chain Management at FGV - Fundação Getulio Vargas from 2021 to 2022. Currently, she is studying Business Analytics and Big Data, working towards an Executive MBA at FGV, expected to complete in 2024.
Language Proficiency
Vitoria is fluent in three languages: English, Spanish, and Portuguese. This multilingual capability enhances her effectiveness in managing customer relationships and accounts across diverse regions, particularly in the LATAM and EMEA markets.