Joseph Friedrich
About Joseph Friedrich
Joseph Friedrich serves as the Director of Customer Success at Feith Systems, where he specializes in document management and adaptive case management. He has extensive experience in software and technology, focusing on strategic planning and risk identification.
Work at Feith Systems
Joseph Friedrich has served as the Director of Customer Success at Feith Systems since 2016. In this role, he focuses on document management, collaboration, and adaptive case management. He provides high-touch, US-based support to customers, ensuring they receive the necessary assistance with enterprise and government-grade solutions. Prior to his current position, he worked as a Senior Solutions Architect at Feith Systems from 2012 to 2016, where he contributed to various projects related to software and technology.
Education and Expertise
Joseph Friedrich earned a Bachelor of Science (B.S.) degree from West Chester University of Pennsylvania, completing his studies from 2002 to 2006. His educational background supports his extensive experience in the software, technology, and business sectors. He specializes in information governance, security, privacy, and records management, equipping him with the knowledge to consult customers on strategic planning and risk identification.
Background
Joseph Friedrich has a strong background in technology and business, with a focus on customer success and solutions architecture. His experience spans over a decade, during which he has engaged in low-code process improvement and business process management (RPA). His work involves consulting customers on return on value analysis, further demonstrating his commitment to enhancing customer experiences.
Achievements
Throughout his career, Joseph Friedrich has been involved in various initiatives that emphasize document management and adaptive case management. His role at Feith Systems includes working with DoD-certified systems, showcasing his expertise in handling enterprise and government-grade solutions. His contributions to strategic planning and risk identification have helped clients optimize their operations and improve overall efficiency.