Ghada Ismail
About Ghada Ismail
Ghada Ismail is a Technical Support Associate currently working at Abbott in Jena, Thüringen, Germany. She has a background in biomedical engineering and has held various roles in technical support and interpretation.
Work at FERCHAU
Ghada Ismail has been employed at FERCHAU since 2020 as a Technical Support Associate. In this role, she is responsible for providing technical support and troubleshooting for medical devices. Her work involves assisting customers via phone and email, ensuring that they receive the necessary guidance and solutions for their technical issues. This position has allowed her to apply her expertise in biomedical engineering in a practical setting.
Previous Experience
Prior to her current role at FERCHAU, Ghada Ismail worked as a Working Student at Donath Uwe und Scherf Andreas from 2018 to 2020. In this position, she was involved in the processing of printed circuit boards. She also served as an Interpreter at Jenaer Frauenhaus from 2016 to 2018, where she utilized her language skills to assist individuals in need. Additionally, she completed her Bachelor Thesis at Moritz Klinik GmbH & Co. KG in 2019, contributing to her academic and professional development.
Education and Expertise
Ghada Ismail studied at Ernst-Abbe-Hochschule Jena, where she earned a Bachelor of Engineering (BE) degree in Biomedizintechnik/Medizintechnik. Her education has provided her with a solid foundation in biomedical engineering principles, equipping her with the knowledge necessary for her roles in technical support and medical device troubleshooting.
Technical Support Responsibilities
In her role as a Technical Support Associate, Ghada Ismail is responsible for order acceptance and documentation. She effectively manages customer inquiries and ensures that all technical issues are documented accurately. Her ability to provide clear and concise support contributes to the overall efficiency of the technical support team.