Nikolai Dornfeld
About Nikolai Dornfeld
Nikolai Dornfeld is a Manager at the IT Servicedesk at FERCHAU, where he has worked since 2021. He has extensive experience in IT support and project management, having held various roles in companies such as Hays, Technische Universität Darmstadt, and DekaBank.
Current Role at FERCHAU
Nikolai Dornfeld has been serving as the Manager IT-Servicedesk at FERCHAU since 2021. In this role, he oversees the IT service desk operations, ensuring efficient support and service delivery to clients. His responsibilities include managing a team of IT professionals and implementing strategies to enhance service quality and customer satisfaction. He is based in Berlin, Germany.
Previous Experience in IT Support
Before joining FERCHAU, Nikolai Dornfeld worked at Hays as an IT Support 3rd level specialist in 2020 for 10 months, providing advanced technical support in Berlin and surrounding areas. He also held interim IT support roles in 2021. His experience includes positions as an IT Consultant at DekaBank Deutsche Girozentrale and Commerzbank AG, where he contributed to various IT projects and support initiatives.
Educational Background in Computer Science
Nikolai Dornfeld studied Informatik at Darmstadt University of Applied Sciences from 2014 to 2019, where he gained comprehensive knowledge in computer science. He also studied at Technische Universität Darmstadt, achieving a degree in Informatik from 2012 to 2014. Earlier, he completed his Fachabitur at EKS Darmstadt in 2011-2012, laying the foundation for his technical education.
Work Experience in Project Management
Nikolai has experience in project management, having worked as an IT-Projektleiter at Technische Universität Darmstadt from 2018 to 2019. In this position, he was responsible for overseeing IT projects, ensuring they met objectives and timelines. His background also includes various roles as a Werkstudent, where he supported IT operations and gained practical experience in the field.
Early Career and Technical Roles
Nikolai Dornfeld began his career with roles that provided foundational IT skills. He worked as an IT-Rollout Techniker at CANCOM from 2012 to 2013 and as a Werkstudent at several companies, including Planquadrat 4 GmbH and KPS Prüfservice GmbH. These early experiences contributed to his technical expertise and understanding of IT service delivery.