Miren Zubillaga
About Miren Zubillaga
Miren Zubillaga is a Customer Support Manager with a background in English and professional writing. She has extensive experience in group sales across various sports leagues and is dedicated to enhancing customer experiences in the sports and entertainment industry.
Current Role at FEVO
Miren Zubillaga serves as the Customer Support Manager at FEVO, a position she has held since 2022. In this role, she focuses on enhancing customer service and improving consumer experiences. Her responsibilities include overseeing support operations and adapting to new challenges within the organization. Zubillaga's expertise in customer relations is instrumental in providing effective solutions and support to clients.
Previous Experience in Sports Sales
Zubillaga has extensive experience in sports sales, having worked in various roles across multiple organizations. She was a Group Sales Account Manager at Racing Louisville FC and Louisville City FC, where she managed group sales initiatives. Additionally, she held positions at Spurs Sports & Entertainment as a Group Sales Account Executive and Representative. Her tenure at D.C. United as a Senior Account Executive lasted for two months in 2021.
Education and Academic Background
Miren Zubillaga earned a Bachelor of Arts Degree in English from Washington & Jefferson College, where she studied from 2011 to 2015. During her time at the college, she also pursued minors in Professional Writing and Art History. This academic background has contributed to her skills in communication and writing, which are valuable in her professional roles.
Mentorship and Community Engagement
Zubillaga is committed to mentorship within the sports industry. She has actively mentored newer representatives and interns, helping them navigate their careers. Her focus on celebrating organizations and non-profits reflects her dedication to providing memorable experiences and opportunities for these groups, enhancing their engagement in the sports community.
Achievements in Group Sales
Throughout her career, Zubillaga has built a stronger foundation for group sales teams across various sports leagues, including the NBA, NBA G League, AHL, USL, MLS, and NWSL. Her passion for creating event-related theme nights and group experiences has contributed to the success of sales initiatives and customer satisfaction in the sports and entertainment industry.