Antonio Andderson Freitas Soares
About Antonio Andderson Freitas Soares
Antonio Anderson Freitas Soares is an IT Support Analyst at Fundação Getulio Vargas in São Paulo, Brazil, with a background in Information Technology and Administrative Management. He has over five years of experience in IT support and is skilled in software and hardware troubleshooting.
Work at FGV - Fundação Getulio Vargas
Antonio Andderson Freitas Soares has been employed at Fundação Getulio Vargas as an Analista de Suporte de TI since 2019. In this role, he focuses on ensuring compliance with established Service Level Agreements (SLAs) to minimize disruptions to the daily activities of his colleagues. His responsibilities include providing technical support and troubleshooting IT issues, contributing to the overall efficiency of the organization's operations.
Education and Expertise
Antonio studied at Opengo Núcleo de Ensino, where he completed a Técnico em Informática from 2011 to 2013. He furthered his education at Centro Universitário FIEO, earning a degree in Análise e Desenvolvimento de Sistemas in 2017. Additionally, he attended Microlins, where he studied Rotinas Administrativas in 2012. His educational background equips him with a solid foundation in information technology and administrative processes.
Professional Background
Before joining Fundação Getulio Vargas, Antonio worked at NESS Processos e Tecnologia as an Analista de Suporte de Helpdesk for one month in 2018. This position provided him with experience in technical support and customer service, enhancing his skills in addressing IT-related inquiries and issues. His career path reflects a consistent focus on IT support roles.
Technical Skills and Proficiency
Antonio possesses expertise in utilizing various software and hardware tools for the quick analysis and resolution of IT requests. His technical skills are complemented by his intermediate proficiency in English, which facilitates effective communication in technical support scenarios. This combination of skills allows him to address a wide range of IT challenges efficiently.