Marcos Nunes
About Marcos Nunes
Marcos Nunes serves as the Coordinator of Telecom Infrastructure at FGV Brazil, where he manages PABX systems and coordinates a team of analysts. He has extensive experience in telecom and IT, having worked at FGV for nearly three decades in various roles.
Work at FGV - Fundação Getulio Vargas
Marcos Nunes has been employed at FGV Brazil since 1994, accumulating extensive experience over nearly three decades. He currently holds the position of Coordenador de Infraestrutura Telecom, a role he has occupied since 2012. In this capacity, he coordinates a team of six analysts within the Infra and Telecom department, directly reporting to the Operations Manager and Director. Additionally, he has served as Compras Estratégicas em TI since 2018 and previously worked as an Analista de Suporte from 2002 to 2011.
Education and Expertise
Marcos Nunes studied at FGV - Fundação Getulio Vargas, where he completed an MBA in Gerenciamento de Projetos from 2010 to 2012. He also pursued a course in Extensão em Administração da TI, achieving third place in 2005. His educational background supports his expertise in IT infrastructure and telecommunications, including network design and ITIL-based process improvements.
Background in Telecommunications
In his role as Coordenador de Infraestrutura Telecom, Marcos Nunes engages with third-party telecom link providers to ensure compliance with service level agreements (SLAs) and oversees the technical maintenance of PABX systems. He manages systems from Siemens, Avaya, and Ericsson, including the programming and installation of extensions and call-center routing tables. His technical skills include configuring and troubleshooting Cisco Catalyst switches and routers, as well as 3com and LinkSys Access Points.
Leadership and Team Coordination
Marcos Nunes leads a team of six analysts in the Infra and Telecom department, facilitating daily activities and infrastructure projects. He employs ITIL-based concepts to enhance internal processes, focusing on service desk knowledge base management and incident documentation. His leadership ensures that the team effectively executes their responsibilities while maintaining high standards of service delivery.
Technical Skills and Methodologies
Marcos Nunes possesses experience in network design, adhering to CISCO methodologies and recommendations. His technical acumen extends to the management of PABX systems and the implementation of ITIL principles to streamline operations. He is proficient in troubleshooting various telecommunications equipment, which contributes to the efficiency of the infrastructure he oversees.