Roberto Madruga
About Roberto Madruga
Roberto Madruga is an experienced MBA teacher and consultant with a diverse educational background and extensive professional experience in business management, customer experience, and corporate education. He has authored multiple publications and currently holds various teaching and leadership roles in several educational institutions and organizations in Brazil and Portugal.
Work at FGV - Fundação Getulio Vargas
Roberto Madruga has been associated with Fundação Getulio Vargas (FGV) as an MBA Teacher since 1995, contributing to the academic landscape for 29 years. His role involves delivering advanced business education, focusing on various aspects of management and corporate governance. His extensive experience in teaching at FGV underscores his commitment to fostering academic excellence in Brazil.
Education and Expertise
Roberto Madruga possesses a multidisciplinary educational background. He earned a Master's degree in Business Administration from FGV from 2000 to 2002. Additionally, he holds various graduate degrees in Human Resources Management, Strategic Planning, Quality, Business Pedagogy, and Marketing from institutions such as Universidade Candido Mendes and Pontifícia Universidade Católica do Rio de Janeiro. His studies in coaching and neurolinguistic programming further enhance his expertise in management and education.
Background
Roberto Madruga has a diverse professional background, having worked in various roles across multiple organizations. He served as a member of the Special Committee on Corporate Governance at the Conselho Regional de Administração do Rio de Janeiro from 2019 to 2022. Currently, he is the Founder of The Customer Summit 2023 and has been involved in consultancy and education through ConQuist Brasil since 2002. His experience spans teaching at several prestigious institutions, including UFRJ and Universidade de São Paulo.
Achievements
Roberto Madruga has authored seven books, eight e-books, and over 50 executive articles, with notable publications including 'Relationship Management and Customer Experience' and 'Training and Development with a Focus on Corporate Education' in 2018. He has implemented projects in over 450 organizations, including large companies and startups, showcasing his impact on business management and customer experience. His involvement with professional associations, such as the Customer Experience Professionals Association (CXPA), highlights his dedication to the field.
Current Roles and Contributions
Currently, Roberto Madruga holds multiple positions, including CEO and Director of Consulting at ConQuist Brasil, MBA Teacher at UFRJ and HSM, and Co-coordinator of Digital Marketing and Customer Experience at Porto Executive Academy in Portugal. He is also pursuing a PhD in Production Engineering with a focus on Management and Innovation at COPPE, UFRJ. His roles reflect a commitment to advancing education and consulting in business management and customer success.