Ronaldo De Carvalho Barcellos
About Ronaldo De Carvalho Barcellos
Ronaldo De Carvalho Barcellos is an experienced Analista de Processos at Fundação Getulio Vargas, where he has worked since 2012. He specializes in organizational process redesign and has significantly improved service desk workflows and user training programs.
Work at FGV - Fundação Getulio Vargas
Ronaldo De Carvalho Barcellos has been employed at Fundação Getulio Vargas since 2012, serving as an Analista de Sistemas for 12 years. In this role, he has contributed significantly to the reorganization of service desk workflows, which improved the quality and efficiency of incident and service request handling. In addition, he has been working as an Analista de Processos since 2019, focusing on enhancing organizational processes and business architecture.
Education and Expertise
Ronaldo studied at Fundação Getulio Vargas, where he achieved a Master of Business Administration (MBA) in Gestão Empresarial from 2008 to 2009. He furthered his education by obtaining an MBA Executivo em Administração: Gestão da Tecnologia da Informação from 2015 to 2016. Additionally, he completed a Pós-graduação Lato Sensu - Especialização in Tecnologia da Informação during the same period. His educational background supports his expertise in system improvement and process redesign.
Background
Ronaldo De Carvalho Barcellos has extensive experience in managing system improvement backlogs and overseeing the homologation of system enhancements. His focus on business architecture and process redesign has positioned him as a key contributor to the operational efficiency at Fundação Getulio Vargas. He has also conducted individualized training sessions for senior users, enhancing user proficiency and system utilization.
Achievements in Training and Development
Ronaldo developed and implemented a comprehensive training plan for system users at Fundação Getulio Vargas. This plan included an online version aimed at improving user qualification in a dynamic and interactive manner. His efforts in training have contributed to increased user engagement and better utilization of systems within the organization.