Vinicius Almeida
About Vinicius Almeida
Vinicius Almeida is a professor and CRM superintendent with extensive experience in project management and process innovation. He has held various roles in customer relationship management and has a strong academic background in administration and marketing.
Current Position at Dasa
Vinicius Almeida has served as CRM Superintendent at Dasa since 2020. In this role, he focuses on sustainable improvement initiatives that align with the company's objectives. His work involves enhancing customer relationship management strategies to foster better engagement and service delivery.
Work at FGV - Fundação Getulio Vargas
Almeida has been a professor at Fundação Getulio Vargas since 2019. He emphasizes connecting and developing individuals, improving processes, and innovating solutions for complex challenges. His educational contributions aim to equip students with practical skills in management and strategy.
Education and Expertise
Vinicius Almeida holds an MBA in Market Strategy from Fundação Getulio Vargas, completed between 2017 and 2018. He also has a Bachelor's degree in Administration from Universidade Paulista, obtained from 2009 to 2012. His educational background includes certifications in Agile Project Management and Lean Six Sigma, enhancing his expertise in process improvement and project management.
Professional Background
Almeida has extensive experience in customer relationship management and administrative roles. He worked at Grupo Fleury in various capacities, including Supervisor de Tele Atendimento, Coordenador Administrativo Geral, and Gerente de Processos de Atendimento, from 2008 to 2016. He also held positions at Hospital 9 de Julho and Rede Ímpar, contributing to CRM and process management.
Achievements in Process Improvement
Throughout his career, Vinicius Almeida has focused on process innovation and improvement. His training in Lean Six Sigma and Agile Project Management has equipped him with the skills to implement effective strategies in customer service and operational efficiency across various organizations.