Michelle Richardson
About Michelle Richardson
Michelle Richardson is a Vice President of Customer Experience with extensive experience in the telecommunications sector. She has held various roles at companies such as GTT, XO Communications, and Verizon, and currently serves as the AVP of Customer Experience at FiberLight, LLC.
Work at FiberLight
Michelle Richardson currently serves as the AVP of Customer Experience at FiberLight, LLC, a position she has held since 2023. Prior to this role, she was the Director of Customer Experience at the same company, starting in 2022. In her roles, she focuses on enhancing customer interactions and ensuring a high level of service delivery. FiberLight is known for providing high-performance fiber optic networks and connectivity solutions.
Previous Experience at GTT
Before joining FiberLight, Michelle Richardson worked at GTT as the Manager of Customer Experience from 2019 to 2022. During her three years at GTT, she was responsible for overseeing customer service initiatives and improving customer satisfaction metrics. GTT is recognized for its global communications and cloud networking services.
Career at XO Communications
Michelle Richardson spent 19 years at XO Communications, where she held the position of Customer Service Manager from 1998 to 2017. Her long tenure at XO Communications involved managing customer service operations and leading teams to enhance customer support processes. XO Communications was known for providing telecommunications services and solutions.
Education and Expertise
Michelle Richardson earned her Bachelor of Science (B.S.) degree in Chemistry from Texas State University, where she studied from 1993 to 1996. Her educational background in chemistry provides her with a strong analytical foundation, which she applies in her customer experience roles. This expertise is essential for understanding customer needs and developing effective service strategies.
Experience at Verizon
Michelle Richardson worked at Verizon from 2017 to 2019 in the role of International Sales Support / Client Services. During her two years at Verizon, she contributed to customer service efforts and supported international sales initiatives. Verizon is a leading telecommunications company known for its extensive network and service offerings.