Jordan Baker
About Jordan Baker
Jordan Baker serves as the Manager of Customer Success at FieldPulse, where he has worked since 2023. He has a diverse background in customer success and marketing, with previous roles at various companies including HG Ventures, Her Campus Media, and Alpine Solutions Group.
Current Role at FieldPulse
Jordan Baker serves as the Manager of Customer Success at FieldPulse, a position held since 2023. In this role, Jordan focuses on enhancing customer satisfaction and ensuring that clients receive optimal support and resources. This position builds on prior experience in customer success and management roles.
Previous Experience in Customer Success
Before joining FieldPulse, Jordan worked as a Customer Success Manager at the same company for 11 months in 2023. This role involved direct engagement with customers to address their needs and improve their overall experience with the company's services. Jordan also held various positions that contributed to a solid foundation in customer relations.
Education and Qualifications
Jordan Baker earned a Bachelor's degree in Marketing from Purdue University, completing the program from 2017 to 2021. Additionally, Jordan studied at FreeStyle Academy for Hair, achieving a Cosmetology License between 2015 and 2017. This diverse educational background supports a strong understanding of both marketing principles and customer engagement strategies.
Internship Experience
Jordan gained valuable experience through multiple internships. In 2020, Jordan interned at HG Ventures for two months in Indianapolis, Indiana. Prior to that, Jordan completed internships at Her Campus Media and The Heritage Group in 2019, each lasting three months. These roles provided exposure to various operational and marketing functions.
Professional Development and Early Career
Jordan's early career included roles such as Community Assistant at CA Ventures, LLC from 2018 to 2019 and Office of Admissions Call Center Ambassador at Purdue University from 2020 to 2021. These positions helped develop communication and organizational skills, essential for future roles in customer success and management.