Karlo Dominic Vigilia

Customer Service Specialist @ FieldPulse

About Karlo Dominic Vigilia

Karlo Dominic Vigilia is a Customer Service Specialist with a diverse background in customer support and sales. He has held various roles in companies such as Sutherland, HSBC, and OrdersIn, and has a Bachelor's degree in Computer Science from Tarlac State University.

Current Role at FieldPulse

Karlo Dominic Vigilia serves as a Customer Service Specialist at FieldPulse, a position he has held since 2023. In this role, he focuses on providing support to customers, addressing inquiries, and ensuring a positive experience. His expertise in customer service is enhanced by his extensive background in various related roles.

Previous Experience at OrdersIn

Prior to his current position, Vigilia worked at OrdersIn as a Technical Sales/Sales Manager from 2015 to 2023. During his eight years with the company, he was responsible for managing sales processes and providing technical support, contributing to the growth of the organization in the United States.

Career Background in the Philippines

Vigilia has a diverse work history in the Philippines, including positions at Sutherland, HSBC, Teleperformance, and iQor. He served as a Subject Matter Expert/Communications Analyst at Sutherland from 2010 to 2014, and briefly worked as a Processing Executive at HSBC in 2009. Additionally, he held roles as a Technical Support Representative at Teleperformance and as a Collections Specialist at iQor.

Education and Qualifications

Karlo Dominic Vigilia earned a Bachelor's degree in Computer Science from Tarlac State University, where he studied from 2002 to 2006. This educational background provided him with foundational knowledge in technology and problem-solving skills that he has applied throughout his career.

Recent Role at WindshieldHUB.com

In 2023, Vigilia briefly worked as a Customer Service Representative at WindshieldHUB.com for two months. This role further expanded his experience in customer service, allowing him to engage directly with clients and address their needs.

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