Lauren B.
About Lauren B.
Lauren B. is a Customer Success Manager with extensive experience in event management and customer service roles. She has worked with various organizations, including Polite Promotions and FieldPulse, and holds a Graduate Diploma of Legal Practice and a Bachelor of Laws/Bachelor of Commerce.
Work at FieldPulse
Lauren B. serves as a Customer Success Manager at FieldPulse, a field service software company, since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the software to meet their business needs. Her experience in customer success roles positions her to contribute significantly to the company's objectives.
Current Employment Overview
In addition to her role at FieldPulse, Lauren B. holds multiple positions in Melbourne, Australia. She has been an Event Manager at Polite Promotions since 2018, overseeing various events. She also works as a Brand Ambassador and Client Services Assistant at oOh!, roles she has maintained since 2016 and 2018, respectively. Furthermore, she is a Contractor at PIM Group since 2020 and models for Edge Model Management since 2018.
Previous Work Experience
Lauren B. has a diverse work history. She was a Customer Success Specialist at Stack Sports from 2020 to 2021. Prior to that, she worked as a Call Center Representative at SportsTG Pty Ltd from 2016 to 2020. Her earlier roles include Food and Beverage Attendant at Octopus Hospitality and Hotelstaff Pty Ltd, and Sales Associate at Cotton On Group.
Education and Expertise
Lauren B. has a solid educational background. She studied at La Trobe University, where she earned a Bachelor of Laws (LLB) and a Bachelor of Commerce from 2014 to 2018. Additionally, she completed a Graduate Diploma of Legal Practice at the College of Law in 2020. She also attended Geelong Grammar School, achieving her high school education.
Industry Engagement
Lauren B. actively engages in discussions related to customer success. She participated in a podcast episode where she shared insights and experiences in the field, contributing to the broader conversation on best practices and strategies for enhancing customer satisfaction.