Ronnie Legayada
About Ronnie Legayada
Ronnie Legayada is a Customer Success Specialist with a background in engineering, holding a BSME degree. With experience in managing technical accounts and a strong focus on customer service, they currently work at FieldPulse and have previously held roles at insightsoftware and Phobio.
Current Role at FieldPulse
Ronnie Legayada serves as a Customer Success Specialist at FieldPulse, a position held since 2023. In this role, Ronnie focuses on ensuring customer satisfaction and success through effective communication and support. The responsibilities include managing customer relationships and addressing any issues that arise, contributing to the overall customer experience.
Professional Experience at insightsoftware
Before joining FieldPulse, Ronnie worked at insightsoftware as a Customer Service Specialist from 2020 to 2023. This role involved managing customer inquiries and providing solutions to enhance user experience. Ronnie's experience in this position further developed their customer service and technical account management skills.
Background and Education
Ronnie Legayada studied Engineering and achieved a Bachelor of Science in Mechanical Engineering (BSME) at Colegio de San Agustin. Additionally, Ronnie attended St. Theresitas Academy and Don Bosco Technical Institute, where foundational skills were developed. This educational background supports their technical expertise in customer service roles.
Previous Experience at Phobio
Prior to their current roles, Ronnie worked at Phobio as a Customer Advocate from 2017 to 2018. This position involved direct interaction with customers, addressing their needs and concerns. The experience gained at Phobio contributed to Ronnie's understanding of customer dynamics and enhanced their problem-solving skills.
Skills and Competencies
Ronnie Legayada demonstrates strong adaptability and a drive to meet professional goals. With extensive experience in managing technical accounts, Ronnie possesses valuable customer service and sales skills. Additionally, their people management skills enhance their ability to lead and support teams effectively, contributing to a collaborative work environment.