Saxon Want
About Saxon Want
Saxon Want is an Associate Product Manager and Customer Success Manager at FieldPulse, where he leads product launch strategies and manages customer communication. He has a diverse background in retail and hospitality, with experience in various managerial roles and a strong educational foundation in biology and geography.
Current Role at FieldPulse
Saxon Want serves as an Associate Product Manager and Customer Success Manager at FieldPulse, a field service software company. Since 2022, he has been responsible for managing customer communication and education resources within Customer Success Operations. His role includes leading new product launch go-to-market strategies, monitoring product performance, and analyzing user feedback to inform product development decisions. He collaborates directly with the CEO to drive the development and implementation of new products and features, ensuring alignment with company goals and customer needs.
Previous Work Experience
Saxon Want has a diverse work history in various roles across different industries. He worked as a Retail Cashier at Freedom Fuels from 2019 to 2020 and as a Retail Salesworker at TK Maxx from 2017 to 2018. He also held positions as a Bar Supervisor/Duty Manager at Laundy Hotels from 2021 to 2022 and as a Concierge at Assetlink from 2020 to 2021. Additionally, he worked as a Bar Waitress at VenuesLive from 2020 to 2022 and as a Senior Sandwich Artist at Subway from 2015 to 2019.
Educational Background
Saxon Want has a strong educational foundation. He studied at Coomera Anglican College from 2012 to 2018. He then pursued higher education at Macquarie University, where he earned a Bachelor of Science in Biology/Biological Sciences from 2020 to 2022. Prior to that, he studied Geography at Griffith University for a year in 2019. His early education includes attending the International School Brunei, where he completed his primary education from 2008 to 2012.
Skills and Responsibilities
In his current role, Saxon Want is responsible for improving tools and processes for digital onboarding experiences and conducting market research to identify customer needs and competitive trends. He supports Product Managers in developing business cases, defining product requirements, and managing product backlogs. His work also involves developing product roadmaps and specifications that align with company goals and customer needs, acting as an internal liaison between product and engineering teams.