Yesenia G.
About Yesenia G.
Yesenia G. is a Customer Success Manager at FieldPulse in Dallas, Texas, with a background in Spanish Language and Literature. She has experience in various roles, including coaching Amazon Associates and working in sales and marketing.
Work at FieldPulse
Yesenia G. has been serving as a Customer Success Manager at FieldPulse since 2021. In this role, she focuses on enhancing customer experiences and ensuring successful software implementation for field service operations. Her responsibilities include building relationships with clients and providing support to maximize the value they derive from the software. FieldPulse is known for its field service management solutions, and Yesenia's role is crucial in driving customer satisfaction and retention.
Education and Expertise
Yesenia G. earned her Bachelor's degree in Spanish Language and Literature from The University of New Mexico, where she studied from 2015 to 2020. In addition to her major, she holds a minor in Business, which complements her understanding of customer relations and service management. Her educational background equips her with strong communication skills and cultural awareness, which are essential in her current role.
Background
Yesenia G. has a diverse work history that includes various roles in customer service and marketing. She began her career as a Sales Lead at Tillys in Albuquerque, New Mexico, from 2015 to 2018. Following this, she worked in sports marketing at The University of New Mexico for two years. She also gained experience as a Teller at Nusenda Credit Union and as a Process Assistant at Amazon before joining FieldPulse.
Coaching and Development Achievements
During her time at Amazon, Yesenia G. coached and developed Amazon Associates, leading her team to achieve 2nd place in the region for blended packing rates. This experience highlights her ability to mentor others and drive team performance, skills that are valuable in her current role in customer success.