Mohamed Faraz
About Mohamed Faraz
Mohamed Faraz is a support technician with a background in technical support and customer service. He studied at Visvesvaraya Technological University, earning a bachelor's degree, and has experience working at Convergys and Aditya Birla Minacs.
Work at FieldRoutes
Mohamed Faraz currently holds the position of Support Technician at FieldRoutes. In this role, he is responsible for providing technical support and assistance to clients, ensuring that their needs are met effectively. His experience in technical support equips him with the skills necessary to troubleshoot issues and offer solutions to enhance customer satisfaction.
Education and Expertise
Mohamed Faraz completed his education at Visvesvaraya Technological University, where he earned a bachelor's degree from 2011 to 2015. Prior to that, he studied at PG Center in Kolar from 2009 to 2011. His foundational education includes nine years at St. Germain High School, where he developed essential skills for his future career.
Professional Background
Before joining FieldRoutes, Mohamed Faraz gained valuable experience in customer service and technical support. He worked at Aditya Birla Minacs as a Customer Service Associate from 2015 to 2016 in Bengaluru, Karnataka, India. He then served as a Technical Support Associate II at Convergys from 2017 to 2018, where he further honed his technical skills and customer interaction abilities.
Career Progression
Mohamed Faraz's career has progressed through various roles in customer service and technical support. His tenure at Aditya Birla Minacs and Convergys provided him with a solid foundation in handling customer inquiries and resolving technical issues. This experience has contributed to his current role at FieldRoutes, where he continues to apply his skills in a support capacity.