Benjamin Schantz
About Benjamin Schantz
Benjamin Schantz serves as the US Team Manager for Global Customer Operations & Support at Fieldwire by Hilti. He has a diverse background in customer service and leadership roles across various industries, including SaaS and healthcare.
Current Role at Fieldwire
Benjamin Schantz serves as the US Team Manager for Global Customer Operations & Support at Fieldwire by Hilti. He has held this position since 2023, working remotely from the United States. In this role, he focuses on enhancing customer support and operational efficiency.
Previous Experience at Fieldwire
Prior to his current role, Benjamin worked at Fieldwire by Hilti in various capacities. He was a Support & Product Education Specialist from 2021 to 2022 and then served as Support Team Lead from 2022 to 2023. His responsibilities included managing support teams and improving product education initiatives.
Customer Service Background
Benjamin has a solid background in customer service, having worked at MVP Health Care as an Associate in Customer Service Representative, Provider Services from 2018 to 2019, and later as a Provider Relations Internal Specialist from 2019 to 2021. His experience spans remote and in-person roles, contributing to his expertise in customer relations.
Education and Training
Benjamin studied Business Administration and Management at Stony Brook University, earning a Bachelor’s Degree from 2013 to 2017. He also attended Florence University of the Arts, where he focused on Human Rights and Culinary Studies in 2014. His educational background supports his roles in management and customer operations.
Skills and Expertise
Benjamin possesses strong expertise in utilizing software tools such as ZenDesk, Salesforce, and the Atlassian Suite. He is skilled in creating and improving databases and processes, which enhances operational efficiency. His passion lies in process ideation, creation, and implementation, aiming to improve team performance.