Reese Parsons Field
About Reese Parsons Field
Reese Parsons Field serves as the Director of Global Customer Operations & Support at Fieldwire, where he focuses on enhancing customer experiences and product development. He has held various leadership roles in customer support and operations across multiple companies, including Apollo.io, Intercom, and Wix.com.
Current Role at Fieldwire
Reese Parsons Field serves as the Director of Global Customer Operations & Support at Fieldwire. In this role, which began in 2022, Field focuses on leading teams that enhance customer-facing experiences and product development. The position emphasizes innovative strategies to improve customer support and operational efficiency within the organization.
Previous Experience in Customer Support
Prior to the current role, Reese held various positions in customer support and operations. Notably, Field worked at Apollo.io as Director of Support from 2017 to 2019, and at Fieldwire as Director of Support from 2020 to 2021. Additional roles include Customer Support Lead at Intercom and Head of Success at Flockjay, demonstrating a strong background in managing customer service teams and enhancing client satisfaction.
Career at Wix.com
Reese Parsons Field had an extensive career at Wix.com, where multiple roles contributed to professional development. Field worked as a Premium Team Lead, Interim Call Center Operations Director, and Team Lead, among other positions, from 2012 to 2016. This experience provided a foundation in customer service, training, and quality assurance, shaping Field's approach to customer operations.
Educational Background
Reese studied at the University of California, Los Angeles (UCLA), where Field earned a Bachelor of Arts in English from 2005 to 2010. This educational background supports a strong foundation in communication and critical thinking, skills that are essential in customer operations and support roles.
Focus and Interests
Reese Parsons Field is dedicated to improving customer experiences through innovative tools and technologies. Field has a strong interest in developing solutions that streamline and automate tasks, aiming to enhance the efficacy of technology for the benefit of humanity. This mission reflects a commitment to creating intuitive software that communicates its value effectively.