Georgie Kershaw
About Georgie Kershaw
Georgie Kershaw serves as the Senior Manager of Client Success at FigBytes Inc., where she leads a team focused on client satisfaction and performance management. With a background in client management and community engagement, she has held various roles in organizations such as Cancer Research UK and WE, contributing to process improvements and team development.
Current Role at FigBytes Inc.
Georgie Kershaw serves as the Senior Manager of Client Success at FigBytes Inc. since 2023. In this role, she leads a team of Client Success Managers, focusing on performance management, coaching, career growth, recruitment, and development. Georgie establishes clear metrics to ensure client satisfaction and engagement, acting as a point of escalation for client issues within her portfolio. She collaborates with the Customer Experience Leadership Team to address emerging challenges faced by the Customer Experience department.
Previous Experience at Cancer Research UK
Georgie Kershaw has extensive experience at Cancer Research UK, where she held multiple positions. She worked as a Local Policy Engagement Intern in 2014 for two months, then transitioned to roles including Health Community Engagement Officer from 2015 to 2016, Senior Health Community Engagement Officer from 2016 to 2017, and Patient Involvement & Comms Assistant from 2014 to 2015. Her work focused on community engagement and health communication strategies.
Experience at WE and 3P Learning
Georgie Kershaw worked at WE in various capacities, starting as a Program Manager from 2017 to 2019 and later as a Senior Program Manager from 2019 to 2020. She then served as a Client Manager at 3P Learning from 2020 to 2022. During her time at these organizations, she developed process improvements and policies aimed at enhancing team efficiencies within the Client Success departments.
Education and Academic Background
Georgie Kershaw studied at The London School of Economics and Political Science (LSE), where she earned a Bachelor's Degree in Social Policy from 2010 to 2013. Her academic background provides a foundation for her work in client success and community engagement.
Internship Experience
Georgie Kershaw has a diverse internship background. She interned at The Honeypot Children's Charity as a Fundraising and Communications Intern from 2012 to 2013 for one year. Additionally, she completed a Policy Intern role at Teenage Cancer Trust in 2014 for three months. These experiences contributed to her skills in communication and policy engagement.