Adam Kochy
About Adam Kochy
Adam Kochy is a Customer Experience Trainer with extensive experience in customer service and training roles across various companies. He has a background in psychology and business, and he currently works remotely from Denver, Colorado, while based in Chicago, Illinois.
Current Role at Figo Pet Insurance
Adam Kochy serves as a Customer Experience Trainer at Figo Pet Insurance, a position he has held since 2022. In this role, he utilizes his extensive background in customer service and training to enhance the customer experience. He works remotely from Denver, Colorado, while the company is based in Chicago, Illinois. His responsibilities include coaching staff and implementing strategies to improve customer interactions.
Previous Experience at Figo Pet Insurance
Prior to his current role, Adam Kochy worked as a Customer Experience Associate at Figo Pet Insurance from 2021 to 2022. During his 11 months in this position, he focused on resolving customer inquiries and enhancing service delivery. His experience in this role laid the groundwork for his transition to training, where he now shares his knowledge with other team members.
Professional Background
Adam Kochy has a diverse professional background that includes various roles in customer service and sales. He has worked at Finexio as a Supplier Enablement and Success Associate, at Invoca as a Sales Development Representative, and at Wells Fargo as a Business Payroll Services Consultant. His experience spans multiple industries, contributing to his comprehensive understanding of customer needs and expectations.
Education and Training
Adam Kochy studied Psychology at Kent State University from 2009 to 2013. He also attended Purdue University, where he focused on Business from 2006 to 2008. Additionally, he participated in a Study Abroad Program at the University of Leicester in 2010. His educational background supports his expertise in customer relations and training methodologies.
Skills and Proficiencies
Adam Kochy is proficient in CRM and Salesforce Database Software, as well as the Office Suite. These skills are essential in his role as a Customer Experience Trainer, enabling him to effectively manage training programs and track customer interactions. His supervisory experience further enhances his capability to lead and develop teams.