Irma Falkiewicz
About Irma Falkiewicz
Irma Falkiewicz serves as the Customer Experience Manager at Figo Pet Insurance, where she has worked since 2021. With extensive experience in customer service roles, she has significantly contributed to the growth and reputation of several insurance companies in the Chicago area.
Work at Figo Pet Insurance
Irma Falkiewicz has served as the Customer Experience Manager at Figo Pet Insurance since 2021. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for pet insurance clients. Her work contributes to the overall mission of Figo Pet Insurance in providing quality service to pet owners in Chicago, Illinois, and beyond.
Previous Experience in Customer Experience Management
Before joining Figo Pet Insurance, Irma Falkiewicz worked at Guaranteed Rate Insurance as the Director of Customer Experience from 2017 to 2021. During her tenure, she played a significant role in establishing the company's reputation for exceptional service and competitively priced insurance products. She also helped streamline customer experience processes, which supported the company's expansion into 28 states.
Experience at State Farm
Irma Falkiewicz has extensive experience with State Farm, where she held multiple positions over a span of ten years. She began as an Account Representative from 2003 to 2006, then transitioned to Agency Field Support Specialist from 2006 to 2013. She returned as an Account Representative from 2016 to 2017, contributing to customer service and support in various capacities.
Education and Expertise
Irma Falkiewicz studied Business Management at the College of DuPage, where she earned an Associate of Arts degree from 2009 to 2012. Her educational background provides her with a solid foundation in business principles, which supports her expertise in customer experience management.