Jenna Carzoli
About Jenna Carzoli
Jenna Carzoli is a Customer Experience Associate at Figo Pet Insurance, where she has worked since 2019. She has a background in veterinary care and has contributed to various projects and initiatives within the company.
Current Role at Figo Pet Insurance
Jenna Carzoli serves as a Customer Experience Associate at Figo Pet Insurance, a position she has held since 2019. In this role, she focuses on enhancing customer interactions and ensuring satisfaction. Jenna is involved in various special projects, including renewal rollovers and managing returned mail. She utilizes Salesforce to maintain organized records and detailed notes, contributing to the efficiency of customer service operations.
Previous Experience in Veterinary Care
Before joining Figo Pet Insurance, Jenna Carzoli worked as an Emergency Veterinary Technician at Golf Rose Animal Hospital from 2018 to 2019. She also served as a Veterinary Technician at Oz Animal Hospital LLC for eight months in 2017 to 2018. These roles provided her with hands-on experience in the veterinary field, enhancing her understanding of animal care and customer service in a medical context.
Educational Background
Jenna Carzoli studied at Florida Gulf Coast University from 2014 to 2015, achieving a GPA of 3.5 in General Biology. She furthered her education at Penn Foster from 2015 to 2019, completing a four-year program. This academic background has equipped her with a solid foundation in biological sciences, relevant to her roles in veterinary care and customer service.
Key Contributions at Figo Pet Insurance
At Figo Pet Insurance, Jenna played a significant role in launching a partnership with Costco, demonstrating her ability to contribute to strategic initiatives. She has created, implemented, and presented multiple Standard Operating Procedures (SOPs), which enhance operational efficiency. Additionally, she resolves customer issues using various platforms, including Diamond, Pet Cloud, and Claims.