Ken Fausel
About Ken Fausel
Ken Fausel serves as the Director of Customer Experience at multiple organizations, including Independence Pet Group and PetPartners, Inc. He has extensive experience in customer service management and team development across various companies in the pet insurance and technology sectors.
Work at Figo Pet Insurance
Ken Fausel serves as the Director of Customer Experience at Figo Pet Insurance since 2020. In this role, he focuses on enhancing customer interactions and improving overall service quality. His experience in customer experience management is crucial for developing strategies that align with the company's goals. Fausel's leadership in this position contributes to the company's commitment to providing exceptional service to pet owners.
Current Role at Independence Pet Group
In addition to his role at Figo Pet Insurance, Ken Fausel has been the Director of Customer Experience at Independence Pet Group since 2021. This position, which he holds remotely, involves overseeing customer service initiatives and ensuring a high level of satisfaction among clients. His expertise in customer experience is instrumental in driving improvements and fostering a positive environment for both customers and team members.
Professional Background
Ken Fausel has an extensive background in customer experience and operations management. He previously worked at Goodbay Technologies Inc. as the Director of Operations for eight months in 2017. His career also includes roles at Dialog Direct, where he served as an Account Manager and later as Site Director. Fausel's experience spans various positions at Sitel, including Operations Manager and Training Supervisor, where he developed skills in team management and operational efficiency.
Education and Expertise
Ken Fausel studied Business Administration and Management at Purdue Global, achieving a Bachelor of Business Administration (BBA) from 2021 to 2023. He also attended Corning Community College. His educational background equips him with the knowledge needed to implement effective business strategies and manage customer experience initiatives. Fausel specializes in developing high-performing teams and fostering environments that leverage individual strengths.
Achievements in Customer Experience Management
Throughout his career, Ken Fausel has implemented quality programs and performance management systems in contact centers. His ability to thrive in dynamic and changing work environments has allowed him to adapt and lead teams effectively. Fausel's focus on feedback and recognition has contributed to the development of high-performing teams, enhancing customer satisfaction and operational success.