Nicholas Welker
About Nicholas Welker
Nicholas Welker is a Customer Experience Supervisor at Figo Pet Insurance, known for his strong customer service skills and leadership abilities. He has a background in various customer support roles and holds a Bachelor of Arts in English Language and Literature from DePaul University.
Current Role at Figo Pet Insurance
Nicholas Welker currently serves as a Customer Experience Supervisor at Figo Pet Insurance, a position he has held since 2022. In this role, he is responsible for overseeing customer service operations and ensuring high levels of customer satisfaction. His strong ability to evaluate, troubleshoot, and resolve customer challenges is crucial to his responsibilities. Nicholas also brings team leadership skills to the organization, contributing to the overall effectiveness of the customer experience team.
Previous Experience at Figo Pet Insurance
Prior to his current role, Nicholas worked as a Customer Experience Associate at Figo Pet Insurance from 2020 to 2021. During his 11-month tenure, he focused on delivering exemplary service and resolving customer issues. His performance in this position laid the groundwork for his advancement to a supervisory role, where he continues to enhance customer satisfaction.
Professional Background
Nicholas has a diverse professional background that includes roles at several organizations. He worked as a Field Manager at Fund for the Public Interest from 2013 to 2015 in Chicago, IL. He also held the position of Junior Supervisor at REALGOOD STUFF Co. from 2016 to 2019. Additionally, he served as a Community Support Representative at Uber from 2019 to 2020. Each of these roles contributed to his customer service expertise and leadership skills.
Education and Qualifications
Nicholas studied English Language and Literature at DePaul University, where he earned a Bachelor of Arts degree from 2013 to 2017. He also completed his secondary education at Lincoln Park High School from 2009 to 2013. His educational background has equipped him with strong communication skills, which are essential in his customer-focused roles.