Samantha Macko
About Samantha Macko
Samantha Macko serves as the Customer Service Team Lead at Figo Pet Insurance, a position she has held since 2020. Her previous experience includes roles at Forest Glen Animal Hospital and Figo Pet Insurance, where she developed her skills in customer care and veterinary assistance.
Work at Figo Pet Insurance
Samantha Macko has been serving as the Customer Service Team Lead at Figo Pet Insurance since 2020. In this role, she oversees the customer service team, ensuring that clients receive effective support and assistance with their pet insurance needs. Her experience in this position builds on her previous role as a Customer Service Representative at Figo, where she worked from 2018 to 2020. This progression highlights her commitment to enhancing customer experiences within the pet insurance sector.
Previous Experience at Forest Glen Animal Hospital
Before joining Figo Pet Insurance, Samantha Macko worked at Forest Glen Animal Hospital in Chicago, Illinois. She held the position of Lead Customer Care Coordinator from 2016 to 2018, where she managed customer interactions and coordinated care for pets. Additionally, she served as a Certified Veterinary Technician Assistant during the same period, contributing to her understanding of veterinary practices and customer service in a healthcare setting.
Career Progression
Samantha Macko's career reflects a clear trajectory in customer service and veterinary care. Starting as a Certified Veterinary Technician Assistant, she transitioned to a customer care role at Forest Glen Animal Hospital. Her experience there paved the way for her entry into Figo Pet Insurance, where she initially worked as a Customer Service Representative before advancing to her current leadership role. This progression demonstrates her dedication to professional growth in the pet care industry.
Industry Experience
With several years of experience in both veterinary and customer service roles, Samantha Macko possesses a comprehensive understanding of the pet care industry. Her background includes direct interaction with pet owners and familiarity with the challenges they face regarding pet health and insurance. This experience equips her to effectively lead her team and address customer inquiries at Figo Pet Insurance.