Tj York
About Tj York
Tj York is a Product Manager with a strong background in digital media and app development. He has successfully enhanced app store ratings and led teams in the integration of brands within the pet insurance industry.
Work at Figo Pet Insurance
Currently, Tj York serves as a Product Manager at Figo Pet Insurance, a position he has held since 2021. In this role, he oversees the Pet Cloud platform and insurance services, managing the integration of multiple brands within the Independence Pet Group. His responsibilities include leading a team of 26 professionals, which encompasses UI/UX designers, product owners, scrum masters, QA testers, and software engineers. Tj's strategic initiatives have contributed to enhancing user experience and improving product offerings.
Education and Expertise
Tj York completed his high school education at Delta High School, earning a High School Diploma from 2002 to 2006. He furthered his education at Utah Valley University, where he studied Digital Media with an emphasis in Internet Technologies from 2010 to 2015. This educational background has equipped him with the necessary skills and knowledge to excel in product management and technology-related roles.
Professional Background
Before joining Figo Pet Insurance, Tj York held various positions in the technology sector. He worked as a Computer Technician at PcCareSupport from 2011 to 2012 and as a Tech Support representative at Fibernet from 2012 to 2013. These roles provided him with foundational technical skills and experience in customer support, which he later applied in his product management career.
Achievements in Product Management
In his role as Product Manager, Tj York has successfully implemented a user feedback survey and rating system called Delighted within the native iOS app, achieving a customer satisfaction (CSAT) score of 4.9 out of 5. Additionally, he strategically improved app store ratings on both Android and iOS platforms, resulting in an increase of overall ratings by two stars. These achievements highlight his focus on enhancing user experience and product quality.
Leadership and Team Management
Tj York has demonstrated strong leadership capabilities by managing a diverse team of 26 professionals across multiple product backlogs and roadmaps. His role involves coordinating efforts among UI/UX designers, product owners, scrum masters, QA testers, and software engineers. This collaborative approach ensures that product development aligns with user needs and business objectives.