Jenifer Muñoz Perez
About Jenifer Muñoz Perez
Jenifer Muñoz Perez is an Admissions Assistant with a background in public administration and extensive experience in client services and medical interpretation. She is proficient in English, Spanish, and German, which enhances her ability to support students in their educational journeys.
Work at Filadd
Jenifer Muñoz Perez currently serves as an Admissions Assistant at Filadd, a position she has held since 2024. In this role, she provides comprehensive support to students during the payment process and initial platform navigation. Her focus is on ensuring a smooth transition for students into their educational journey. Jenifer thrives in remote work environments, utilizing her communication and problem-solving skills to deliver effective client service from Chile.
Education and Expertise
Jenifer studied Administración pública at Iplacex, achieving a Técnico degree from 2019 to 2023. She also attended Instituto Profesional Latinoamericano de Comercio Exterior, where she studied administración publica from 2019 to 2022. Her educational background equips her with knowledge relevant to her current role in admissions, where she guides prospective students through their decision-making process for educational programs.
Background in Customer Service
Jenifer has a diverse background in customer service and client support roles. She worked as a Bilingual Customer Service representative at Xerox Business Solutions in 2012 and later as a Sales Executive at AFP Provida in 2022. Her experience also includes a role as a Telemarketing Executive at AIEP in 2021. This extensive experience in customer-facing positions enhances her ability to understand and meet client needs effectively.
Experience in Medical Interpretation
Jenifer has a strong background in medical interpretation, having worked as a Medical Interpreter at Teleperformance and Voyce in 2023. This experience complements her current role by providing her with a unique perspective on customer needs, particularly in understanding complex medical terminology and facilitating communication between clients and service providers.
Previous Roles in Travel and Tourism
Before her current position, Jenifer worked as a Travel Assistant Coordinator at Mok Travel Agency from 2013 to 2014 and as a Freelance Tour Guide from 2012 to 2020. These roles contributed to her skills in client interaction and service delivery, further enhancing her ability to support students in their educational pursuits.