Chris Allen
About Chris Allen
Chris Allen serves as the Technical Support Manager at FilesAnywhere, where he has worked since 2011. He has a diverse background in technical support and web development, having held various roles in organizations such as 24 Hour Fitness and Hastings Entertainment.
Current Role at FilesAnywhere
Chris Allen serves as the Technical Support Manager at FilesAnywhere, a position he has held since 2011. In this role, he has focused on enhancing customer support operations. He has successfully increased Help Desk response times, leading to a customer satisfaction rating of 90%. Additionally, he has streamlined the training process for new hires, allowing them to be fully integrated into the support queue within two weeks. His responsibilities include managing technical support teams and ensuring high-quality service delivery to clients.
Previous Experience in Technical Support and Development
Before joining FilesAnywhere, Chris Allen accumulated diverse experience in technical support and web development. He worked as a Front Desk Representative at 24 Hour Fitness for one year and as a Software Expert at Hastings Entertainment for two years. He also served as a Web Developer for Point of View Radio Talk Show from 2007 to 2011, where he contributed to the development of web solutions. His early career included a role as a Multimedia Associate at Software Spectrum for one year.
Education and Qualifications
Chris Allen studied at Collin County Community College, where he pursued a degree in Applied Graphic Design Technology: Multimedia. He earned an Associate of Arts and Sciences (AAS) degree from 1998 to 2003. His education provided him with a solid foundation in graphic design and multimedia, which he has applied throughout his career in various technical roles.
Branding Initiatives at FilesAnywhere
At FilesAnywhere, Chris Allen has been instrumental in customizing branding for corporate accounts. His work includes developing custom login portals, internal user interface branding, and email template branding. These initiatives have helped enhance the user experience for corporate clients, ensuring that their branding is consistently represented across different platforms.
Early Career Development
Chris Allen began his career as a Student Computer Lab Assistant at Collin County Community College from 2003 to 2005. This role provided him with initial exposure to technical support and customer service. He later transitioned to various positions that further developed his skills in multimedia and technical support, laying the groundwork for his future roles.