Gary Z.
About Gary Z.
Gary Z. is a Technical Support Engineer with a background in IT and customer service. He has worked for various companies, including RapidSOS and Ombligo, Inc., and holds a Bachelor of Business Administration in Computer Information Systems from Baruch College.
Work at Finch
Gary Z. has been employed at Finch as a Technical Support Engineer since 2022. In this role, he provides technical assistance and support to customers, ensuring that their issues are resolved efficiently. His responsibilities include troubleshooting technical problems, guiding users through solutions, and maintaining high levels of customer satisfaction.
Previous Experience in Technical Support
Before joining Finch, Gary Z. worked at RapidSOS as an IT Technician from 2019 to 2021. During his two years in New York City, he focused on providing IT support and managing technical issues within the organization. His earlier experience includes a role as a Technician at Ombligo, Inc. from 2015 to 2016, where he contributed to the technical operations of the company.
Customer Service Background
Gary Z. has a strong background in customer service, having worked as a Customer Service Representative at Ombligo, Inc. in 2017 for 11 months. This experience allowed him to develop skills in addressing customer inquiries and resolving issues. Additionally, he worked at Staples as an EasyTech for six months in 2015, further enhancing his customer interaction capabilities.
Education and Expertise
Gary Z. earned a Bachelor of Business Administration (BBA) in Computer Information Systems from Baruch College, City University of New York (CUNY), completing his studies from 2010 to 2014. This educational background provided him with a solid foundation in both technical and business principles, which he applies in his current role and previous positions.
Career Progression
Gary Z. has demonstrated a progressive career in the technical support and IT fields. He began his journey at Ombligo, Inc. in various roles, including Technician, E-Commerce Specialist, and Customer Service Representative, from 2015 to 2019. His diverse experiences have equipped him with a comprehensive skill set that supports his current position at Finch.