Richard Cruz
About Richard Cruz
Richard Cruz is a Senior Manager for Global Distributed Team at Finder in Sydney, Australia, with over a decade of experience in project and operations management across various companies. He holds a Bachelor's degree in Communication and Media Studies from Far Eastern University and possesses skills in people management, customer experience mapping, and technology management.
Work at Finder
Richard Cruz has been employed at Finder as a Senior Manager in the Global Distributed Team since 2018. In this role, he oversees the management of a globally distributed workforce, ensuring effective collaboration and productivity across various locations. His responsibilities include strategic planning and implementation of initiatives that enhance team performance and operational efficiency.
Previous Experience
Before joining Finder, Richard Cruz held several significant positions. He worked at Odesk as a Senior Project Manager from 2009 to 2011, where he managed project teams and client relationships. He then served as General Manager at Skycable Corporation from 2016 to 2018, overseeing operations and strategic initiatives. Prior to these roles, he was an Operations Manager at Convergys from 2011 to 2016, focusing on operational excellence and team management.
Education and Expertise
Richard Cruz earned a Bachelor's degree in Communication and Media Studies from Far Eastern University, where he studied from 1994 to 1998. He has further enhanced his qualifications with training in corporate governance and ICT, including Six Sigma and COPC certifications. His expertise encompasses customer experience mapping, quality assurance, and contact center operations.
Skills and Specializations
Richard Cruz possesses a diverse skill set that includes people management, coaching, motivation, and retention strategies. He has high-level knowledge in contact center operations, particularly in Computer-Telephone Integration and IP Telephony. His experience extends to CRM development, business systems integration, and operations management, including forecasting and workforce planning.
Leadership and Strategic Initiatives
Throughout his career, Richard Cruz has led various strategy and leadership initiatives. He has been involved in work-at-home deployment and change management projects, focusing on adapting organizational practices to evolving work environments. His experience in technology management includes the implementation of cloud computing technologies and vendor selection and management.