Barry Mc Grath
About Barry Mc Grath
Barry McGrath serves as the Customer Support Manager at FINEOS, where he has worked for over two decades. His background includes roles in product development and customer support, contributing significantly to the company's focus on customer-centric insurance technology.
Current Role as Customer Support Manager
Barry Mc Grath currently serves as the Customer Support Manager at FINEOS, a position he has held since 2010. In this role, he focuses on enhancing customer satisfaction and ensuring effective support for clients utilizing FINEOS's insurance technology solutions. His responsibilities include overseeing customer support operations and implementing strategies to improve service delivery.
Previous Experience at FINEOS
Barry Mc Grath has a long-standing history with FINEOS, having worked there for over two decades. He began his tenure as a Product Developer from 1999 to 2008, where he contributed to product development initiatives. Following this, he served as the Customer Support Development Lead from 2008 to 2010, before transitioning to his current role. His extensive experience at FINEOS has allowed him to play a significant role in the company's growth.
Educational Background in Information Technology
Barry Mc Grath studied at the Waterford Institute of Technology, where he earned a Bachelor of Science (BSc) degree in Information Technology. His studies spanned from 1995 to 1999, providing him with a solid foundation in technology that supports his career in the insurance technology sector.
Contributions to Customer-Centric Culture
Throughout his career at FINEOS, Barry Mc Grath has contributed to fostering a customer-centric culture within the organization. This culture emphasizes trust, collaboration, and the delivery of superior insurance technology, aligning with the company's mission to provide exceptional service to its clients.
Experience with Multi-National Insurance Carriers
Barry Mc Grath has gained experience working with multi-national insurance carrier shared service centers through FINEOS deployments. His involvement in these projects has equipped him with insights into the operational dynamics of large-scale insurance technology implementations.
Support for Cloud Deployment Initiatives
In his role at FINEOS, Barry Mc Grath played a key role in supporting the company's deployment in the cloud for the Lloyds Volume Claims Service (VCS). His contributions to this initiative highlight his expertise in managing complex technology transitions within the insurance sector.
Involvement in Government Programs
Barry Mc Grath has been actively involved in supporting FINEOS's leadership position in Government Accident and Disability Compensation Programs across Australia, Canada, and New Zealand. His work in this area underscores his commitment to enhancing public sector insurance solutions.