Deborah Jeffers
About Deborah Jeffers
Deborah Jeffers serves as the Executive Head of Delivery APAC at FINEOS, where she has worked since 2019. With extensive experience in portfolio management and project delivery across various organizations, she has implemented strategies that significantly improved customer satisfaction and reduced operating expenses.
Current Role at FINEOS
Deborah Jeffers serves as the Executive Head of Delivery APAC at FINEOS, a position she has held since 2019. Based in Sydney, she is responsible for overseeing the delivery of services across the Asia-Pacific region. In this role, she focuses on implementing strategies that enhance operational efficiency and customer satisfaction. Her leadership has contributed to the successful execution of various projects within the organization.
Previous Experience in the Industry
Prior to her current role, Deborah Jeffers held several significant positions in the industry. She worked at AMP as an Executive Portfolio Director for five months in 2019 and previously served as Portfolio Director from 2013 to 2014. Her experience also includes a three-year tenure at TAL Australia as Senior Portfolio Director Digital from 2016 to 2019, and a year at ANZ as Portfolio Director from 2015 to 2016. Additionally, she worked at Suncorp Group as Portfolio Director from 2011 to 2013 and at Adaptra as Senior Program Manager from 2010 to 2011.
Educational Background and Certifications
Deborah Jeffers has a strong educational background in project management and business studies. She studied at the Project Management Institute, where she achieved certifications in Agile Project Management Methodology, Project Management Professional (PMP), and PRINCE2 Project Management Methodology. Additionally, she completed the AWS Executive Cloud Practitioner program. She also studied Business Studies at Northern Sydney Institute.
Key Achievements in Project Management
Throughout her career, Deborah Jeffers has implemented several impactful initiatives. She developed a customer-centric project strategy that increased customer satisfaction by 35% by addressing customer pain points and establishing feedback loops. She also led the migration of a platform to a SaaS model, achieving a 25% reduction in operating expenses and improving product scalability. Furthermore, she decreased infrastructure costs by 30% and enhanced scalability by 40% through a cloud-based strategy utilizing automation tools.
Leadership and Team Management
Deborah Jeffers has demonstrated strong leadership skills in her roles. She managed a team of six senior-level direct reports and over 150 indirect reports, successfully meeting financial and resource utilization targets. Her ability to establish partnerships with key executives across the APAC region resulted in a 40% increase in sales revenue, showcasing her effectiveness in team and stakeholder management.