Fergal Heffernan
About Fergal Heffernan
Fergal Heffernan serves as the Customer Engagement Manager for EMEA and North America at FINEOS, where he has worked since 2012. He has a strong background in customer engagement and has played a significant role in launching key products in the insurance technology sector.
Current Role at FINEOS
Fergal Heffernan serves as the Customer Engagement Manager for EMEA and North America at FINEOS. He has held this position since 2012, contributing to the company's efforts in enhancing customer relationships and engagement strategies across these key regions. His role involves overseeing customer interactions and ensuring that the services provided align with client needs and expectations.
Previous Experience at Zarion
Before joining FINEOS, Fergal Heffernan worked at Zarion from 2000 to 2008. He initially served as a Project Manager for five years, followed by a position as Senior Account/Sales Manager for three years. His tenure at Zarion equipped him with valuable skills in account management and sales strategies.
Educational Background
Fergal Heffernan has a solid educational foundation in business studies and management. He studied at Cbc Monkstown School from 1986 to 1991, followed by a two-year program in Business Studies at the Institute of Technology, Carlow from 1992 to 1994. He furthered his education at Technological University Dublin, where he achieved a Bachelor's degree in Management and Business Studies from 1997 to 1999.
Contributions to FINEOS Products
During his time at FINEOS, Fergal Heffernan played a key role in the launch of the FINEOS AdminSuite. This product suite is essential for Claims, Billing, and Policy Administration, supporting the company's mission to lead in the insurance technology market. His contributions have been integral to the development and deployment of this core offering.
Industry Experience
Fergal Heffernan has extensive experience in the insurance and technology sectors. His career began at RSA as a Motor Underwriter from 1994 to 1996, where he gained foundational knowledge in underwriting processes. This diverse background has equipped him with a comprehensive understanding of customer engagement within the insurance technology landscape.