Herman Santos
About Herman Santos
Herman Santos is an Application Support Engineer at FINEOS, where he manages customer requests related to FINEOS solutions and Cloud Infrastructure. He has extensive experience in technical analysis and application support across various organizations in New Zealand and Singapore.
Work at FINEOS
Herman Santos currently serves as an Application Support Engineer at FINEOS, a position he has held since 2021. In this role, he manages customer requests related to FINEOS solutions and the FINEOS Cloud Infrastructure. He is part of the FINEOS Customer Support team, where he focuses on ensuring minimal disruption for designated customers and resolving issues to meet agreed service levels. His responsibilities include application maintenance, technical analysis, system upgrades, and application performance analysis.
Previous Employment Experience
Before joining FINEOS, Herman Santos accumulated extensive experience in various technical roles. He worked as a Database Administrator at Greater Wellington Regional Council for three months in 2021 and at Capital & Coast District Health Board for nine months from 2019 to 2020. Additionally, he served as a Senior Technical Analyst at Kiwibank for ten months in 2020 to 2021. His earlier experience includes an eight-year tenure as a Senior Application Support Specialist at Maybank in Singapore and a two-year role as a Technical Specialist at Bank of New Zealand from 2016 to 2018.
Education and Expertise
Herman Santos holds a Bachelor of Science in Computer Science, which he earned from Adamson University between 1992 and 1996. His educational background provides a strong foundation for his technical roles. He possesses strong competencies in application maintenance, technical analysis, system upgrades, and application performance analysis, which are critical skills in his current position at FINEOS.
Community Involvement
Herman Santos actively engages in community involvement, focusing on sharing his expertise in technical and application analysis. He utilizes social media platforms to connect with others in the field, contributing to discussions and sharing insights. His commitment to community engagement reflects his values of teamwork, integrity, and corporate social responsibility.