Hugh Desay
About Hugh Desay
Hugh Desay is a Release Train Engineer, Scrum Master, and Client Engagement Manager at FINEOS, where he has worked since 2015. He has extensive experience in the insurance technology sector and a strong background in information technology and project management.
Work at FINEOS
Hugh Desay has been employed at FINEOS since 2015, serving as a Release Train Engineer, Scrum Master, and Client Engagement Manager. In this role, he has contributed to the implementation of the FINEOS Digital Platform, which enhances omni-channel customer and process management for insurance technology. His responsibilities include acting as an agile coach, guiding both internal teams and customers through transformation processes. Desay emphasizes customer-centric approaches that align with FINEOS's mission to provide superior insurance technology solutions.
Education and Expertise
Hugh Desay has a comprehensive educational background in Information Technology and Compliance. He studied at Trinity College Dublin, where he earned a Diploma in Information Systems and a Master of Information Systems (MIS). Additionally, he obtained a Bachelor of Science (BSc) in Information Technology from the Dublin Institute of Technology. His studies at the Irish Institute of Bankers focused on Compliance. Desay possesses technical expertise in Oracle and Teradata SQL, which supports his ability to manage complex IT projects.
Background
Hugh Desay has a diverse professional background, having worked in various roles across multiple organizations. He began his career at Compaq International as an Implementation Delivery Manager and then transitioned to IBM Global Services as a Call Center Agent and Team Leader. Desay has held positions at AIB, O2 Ireland, and United Drug, where he served as a Business Analyst, Project Manager, and Agile Business Analyst. His experience spans over two decades, with a focus on project management and agile methodologies.
Achievements
Throughout his career, Hugh Desay has played a significant role in various projects and initiatives. He has been instrumental in implementing the FINEOS Digital Platform, which is designed to improve customer and process management in the insurance sector. His work as an agile coach has also been vital in assisting both internal teams and external customers with their transformation processes. Desay's focus on delivering tailored solutions for the insurance industry highlights his commitment to innovation and collaboration.