Ismail Ali
About Ismail Ali
Ismail Ali is an Application Support Engineer with expertise in application development, IT architecture, and hardware installation. He has a Bachelor of Science degree from Kennesaw State University and has held various roles in IT support and operations across multiple companies.
Current Role at Onetrust
Ismail Ali has been working at Onetrust as an Implementation Consultant since 2019. In this role, he is responsible for managing the implementation of software solutions, ensuring that client needs are met effectively. His work involves maintaining productive communication with customers and end users, which is essential for successful project execution. He has accumulated over five years of experience in this position, contributing to various projects and initiatives within the company.
Previous Experience in IT Support
Prior to his current role, Ismail Ali held several positions in IT support. He worked at American Logistics International, Inc. as an IT Support Technician and Supervisor from 2007 to 2010. He also served as an IT Support Technician and Blueprint Manager at Aim Steel, Inc. from 2010 to 2011. His experience in these roles involved hardware installation, application development, and maintaining IT systems, which laid the foundation for his current expertise.
Education and Qualifications
Ismail Ali earned a Bachelor of Science degree from Kennesaw State University, completing his studies from 2016 to 2019. He is also a CompTIA A+ Certified professional, which demonstrates his proficiency in IT support and application management. His educational background and certification provide him with a solid foundation in technology and customer service.
Experience in Transportation Industry
Ismail Ali has experience in the transportation sector, having worked as a Freight Conductor for Norfolk Southern Corporation in 2018 for four months. He also held a similar position at CSX from 2013 to 2018, where he worked for five years. These roles involved overseeing freight operations and ensuring efficient service delivery, contributing to his skills in managing complex logistical tasks.
Skills in Data Analysis and Problem Solving
Ismail Ali is adept at collecting, compiling, and analyzing performance data to inform decision-making processes. His research and analysis skills enable him to solve complex problems and restore optimal operations in various work environments. This capability is essential for enhancing customer service and performance in his current and previous roles.