James Estigoy
About James Estigoy
James Estigoy is a Cloud Service Manager at FINEOS, where he has worked since 2022. He has extensive experience in service delivery management across various companies, including HP Enterprise Services and Dairy Farmers of America, and is fluent in English and Spanish.
Work at FINEOS
James Estigoy has been employed at FINEOS as a Cloud Service Manager since 2022. In this role, he oversees cloud service operations, ensuring the delivery of high-quality services to clients. His responsibilities include managing service delivery processes and implementing strategies to enhance client satisfaction.
Previous Experience in IT Service Delivery
James Estigoy has extensive experience in the IT outsourcing industry, having held various roles that focus on service delivery and client management. He worked at HP Enterprise Services in multiple capacities, including Service Delivery Manager and Project Manager, accumulating over a decade of experience. He also served as a Service Delivery Manager at Dairy Farmers of America and as a Program Director at CompuCom.
Education and Expertise
James Estigoy holds a Bachelor of Science in Economics from Albion College, where he studied from 1991 to 1994. He furthered his education by obtaining a Master's degree in Business from Walsh College between 2001 and 2003. His academic background supports his expertise in leadership and service delivery management, particularly for global and multicultural accounts.
International Experience
James Estigoy has gained valuable international experience by living and working in Latin America. His role as an Account Delivery Executive at HP Enterprise Services in Mexico City allowed him to develop skills in managing multicultural accounts. His fluency in both English and Spanish enhances his ability to communicate effectively in diverse environments.
Achievements in Service Excellence
Throughout his career, James Estigoy has demonstrated a commitment to driving a culture of service excellence. He has a proven track record of exceeding client expectations and meeting service level agreements (SLAs). His focus on client improvement plans and data center migrations has contributed to successful service delivery outcomes.