Jeff Mason
About Jeff Mason
Jeff Mason serves as a Cloud Deployment Coordinator at FINEOS, bringing extensive experience from his previous roles at IBM, where he worked as a Senior IT Specialist and Project Manager. His career spans over two decades in various IT and project management positions, contributing to significant operational improvements and successful project deployments.
Current Role at FINEOS
Jeff Mason serves as a Cloud Deployment Coordinator at FINEOS, a position he has held since 2020. He operates in the Dallas-Fort Worth Metroplex, where he is responsible for coordinating cloud deployment initiatives. His role involves overseeing the implementation of cloud solutions and ensuring that deployment processes align with organizational goals.
Previous Experience at IBM
Jeff Mason has an extensive background at IBM, where he worked in various capacities from 1996 to 2019. His roles included Help Desk Analyst and Wide Area Network Administrator from 1996 to 1998 in Spartanburg, South Carolina. He then served as a Programmer Analyst specializing in FoxBase, Foxpro, C, Visual C++, MSDE, and Object REXX from 1999 to 2005 in Raleigh, North Carolina. Finally, he held the position of Senior IT Specialist, Project Manager, Data Analyst, and Business Analyst from 2005 to 2019 in Houston, Texas.
Education and Training
Jeff Mason studied Business Administration and Management at the University of North Texas from 1985 to 1989. His education provided a foundation in management principles, which he has applied throughout his career in various technical and analytical roles.
Project Management and Achievements
Throughout his career, Jeff Mason has managed significant projects and initiatives. He oversaw 50 software releases and led two project tiger teams. He played a key role in the logistics of four point of sale deployments and four major hardware upgrades. His contributions to the US Postal Service included utilizing data modeling and forecasting skills to support three successful bid contract renewals.
Performance Improvements
During his tenure at IBM, Jeff Mason achieved notable performance improvements. He contributed to a 3.2% reduction in postal kiosk downtime, a 16% reduction in error conditions, and a 6.4% reduction in Help Desk Tickets through targeted Root Cause actions.