Liz Flanagan
About Liz Flanagan
Liz Flanagan serves as the Education Services Lead at FINEOS Corporation, where she has worked since 2010. She is responsible for developing Corporate University services, advising clients on training benefits, and managing a global training team.
Work at FINEOS
Liz Flanagan has served as the Education Services Lead at FINEOS Corporation since 2010. In this role, she generates new services and courses for the FINEOS Corporate University, focusing on effective knowledge transfer. She advises customers on maximizing the benefits of Corporate University Training Services and conducts performance reviews for team members to enhance their skills. Flanagan actively participates in the Sales Bid process to promote product training and Corporate University services. Additionally, she oversees the delivery of various support services, including Organizational Change Management and Train the Trainer programs.
Education and Expertise
Flanagan's expertise lies in training and education services within the corporate environment. She collaborates with Instructional Designers to develop training and eLearning materials, utilizing platforms such as Moodle. Her role involves managing and mentoring the Business and Technical Training Services Team, ensuring the delivery of training across global offices, including Dublin, North America, and the APAC region. Flanagan's background in training and development is complemented by her experience in performance management and process improvement initiatives.
Background
Before joining FINEOS, Liz Flanagan worked as a Professional Systems Trainer Consultant at the Office of the Attorney General and Chief State Solicitor's Office from 2005 to 2010. This role provided her with foundational experience in training and systems management within a governmental context. Her transition to FINEOS allowed her to apply her skills in a corporate setting, where she has since contributed to the development of training services and educational programs.
Achievements
Throughout her tenure at FINEOS, Liz Flanagan has led various initiatives aimed at improving training processes and enhancing service delivery. She has been instrumental in designing new procedures for managing Corporate University services and has played a key role in the operational aspects of the Training Team. Her contributions have included overseeing resource management, planning, and financial operations reporting, ensuring that training services are effectively delivered to employees and clients alike.