Santhosh Goud Nagunuri
About Santhosh Goud Nagunuri
Santhosh Goud Nagunuri is a Cloud Operations Manager APAC at FINEOS, with extensive experience in IT service management and cloud operations. He has held various roles in prominent companies, including Infosys, HCL Technologies, IBM, and Dell, and possesses a Bachelor of Business Management from Kakatiya University.
Current Role at FINEOS
Santhosh Goud Nagunuri serves as the Cloud Operations Manager APAC at FINEOS since 2020. In this role, he is responsible for overseeing cloud operations in the Asia-Pacific region. He focuses on maintaining AWS services and infrastructure to ensure continuous platform availability. His responsibilities include developing processes for environment provisioning and managing contention between programs that share the same environments. He effectively leads a team of engineers to deliver customer-focused services from deployment to support.
Previous Experience at Infosys
Prior to his current position, Santhosh worked at Infosys as an ITSM Consultant from 2011 to 2017. During his six years there, he specialized in service delivery for digital and platform upgrades. He successfully delivered ITSM engagements, focusing on methodologies such as release management, change management, incident, and problem management. His work contributed to enhancing the efficiency and quality of service delivery.
Experience at HCL Technologies
Santhosh held the position of Senior Technical Manager at HCL Technologies from 2017 to 2020. Based in Melbourne, Australia, he was responsible for managing technical operations and leading teams to ensure effective service delivery. His role involved engaging in business discussions that focused on business value generation and maintaining high availability of enterprise environments.
Educational Background
Santhosh Goud Nagunuri earned a Bachelor of Business Management (BBM) from Kakatiya University. His educational background has provided him with a foundation in business principles, which he applies in his professional roles, particularly in cloud operations and service management.
Career Progression and Skills
Santhosh has a diverse career that includes roles at IBM and Dell before his tenure at Infosys. He worked as a Commanding Officer at IBM from 2007 to 2011 and as an Online Store Specialist at Dell from 2003 to 2007. His expertise encompasses environment provisioning, analytical abilities, and a detail-oriented approach to mapping technology solutions with business processes. He develops KPIs to track efficiency and motivates teams to embrace process changes.